Flexora Shipping Policy

Thank you for shopping with Flexora. Below is information about how we process and deliver orders.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin processing your order.

Please allow approximately 1–3 BUSINESS DAYS for order processing before dispatch, unless otherwise stated on the product page or during checkout.

Orders placed on weekends or public holidays may be processed on the next available business day.

2. Delivery Times

Once dispatched, estimated delivery times are generally:

South Africa: Approximately 6-10 BUSINESS DAYS

Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Your delivery may be affected by factors outside our reasonable control, including:

• Courier delays;
• High order volumes;
• Public holidays;
• Severe weather;
• Remote delivery locations;
• Incorrect or incomplete delivery information; or
• Other unexpected logistical delays.

3. Dropshipping and Fulfilment

Flexora works with third-party fulfilment and logistics partners to process and deliver certain orders.

Products may be shipped from different fulfilment locations depending on stock availability and the product ordered.

Where an order contains multiple products, the items may occasionally arrive in separate packages.

4. Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

If you have not received your tracking information or need assistance with your delivery, please contact us.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please carefully review your address before completing your purchase.

If you notice an error, contact us as soon as possible. While we will do our best to assist, we cannot guarantee that address changes can be made after an order has entered processing or been dispatched.

6. Failed Deliveries

If a delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery or failure to collect a parcel, additional shipping charges may apply for redelivery where legally permitted.

7. Lost or Damaged Parcels

If your parcel arrives damaged, please contact us, as soon as reasonably possible and provide photographs of the parcel and products where applicable.

If you believe your parcel has been lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so that we can investigate with the relevant fulfilment or courier partner.

8. Shipping Delays

We understand that delays can be frustrating. While Flexora will make reasonable efforts to keep customers informed and assist with delivery issues, delivery dates may occasionally change due to circumstances outside our direct control.

9. Contact Us

For any shipping questions, please contact us on our contact page