Flexora Refund & Returns Policy

At Flexora, we want you to feel confident when shopping with us. Because our products are supplements and consumable health products, certain return restrictions apply for health, hygiene and safety reasons.

This Refund & Returns Policy should be read together with our Terms of Service and Shipping Policy.

1. Change-of-Mind Returns

If you would like to return an item because you have changed your mind, please contact us at on our "Contact" page as soon as possible.

To be eligible for a return, the product must:

• Be unopened and unused;
• Have its original safety seal and packaging intact;
• Be in a condition suitable for resale; and
• Be returned with proof of purchase or your order number.

For health and safety reasons, we generally cannot accept the return of supplements that have been opened, unsealed, used or consumed, except where required by applicable law.

Return shipping costs for change-of-mind returns may be the responsibility of the customer unless otherwise required by applicable law.

2. Damaged, Incorrect or Defective Products

If you receive a product that is damaged, defective, unsafe, expired, materially different from what you ordered, or incorrect, please contact us at  within 48 hours of discovering the issue.

To help us assess your claim, please include:

• Your full name and order number;
• A description of the issue;
• Clear photographs or videos of the product and packaging, where applicable; and
• Any other information reasonably required to investigate the issue.

Where a product is confirmed to be defective or where applicable consumer law gives you the right to a remedy, we will provide the appropriate remedy, which may include a replacement, refund or other remedy required by law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

3. Products That Have Been Opened or Consumed

Supplements are consumable products. For health, safety and quality-control reasons, we generally cannot accept returns or issue refunds simply because a product has been opened, used or partially consumed.

Individual results may vary. A refund will not automatically be provided because a customer did not experience a particular result, unless a refund is otherwise required by applicable law or expressly covered by a separate Flexora guarantee.

4. How to Request a Return or Refund

To start a return or refund request, please contact us on our "Contact" page

Please include your order number and the reason for your request.

Do not send products back without first receiving return instructions from our customer support team. Unauthorised returns may delay the processing of your request.

5. Refund Processing

Once a returned product or refund request has been received and assessed, we will notify you of the outcome.

Where a refund is approved, it will generally be processed back to the original payment method used for the purchase, unless another arrangement is agreed or required by law.

Please note that banks and payment providers may require additional time to reflect the refunded amount in your account.

6. Shipping Fees

Shipping fees may not be refundable unless:

• The product was defective, damaged or incorrectly supplied;
• Flexora made an error with your order; or
• Applicable law requires the shipping costs to be refunded.

7. Promotions and Bundle Offers

Where an order was purchased as part of a bundle, multi-buy offer or promotional package, any refund may be adjusted to reflect the value of the products retained by the customer, where legally permitted.

If a free promotional item was provided as part of an offer, it may need to be returned together with the qualifying product if a full refund is requested, unless otherwise required by law.

8. Consumer Rights

Nothing in this Refund & Returns Policy is intended to exclude, restrict or override any rights you may have under applicable South African consumer protection legislation.

9. Contact Us

For questions about returns or refunds, please contact us on our "Contact" page